Terms & Conditions

About us

These Terms & Conditions govern the use of the Hexifer website. They are website terms of use and do not replace a quotation, proposal, statement of work, service agreement or other contract that may apply when you purchase services from Hexifer.

Hexifer is a trading name of TYB 18 LTD, a company registered in England and Wales under company number 16752251, 4 Whittall Street, Birmingham, B4 6DH, United Kingdom. Email: contact@hexifer.com. Telephone: 07511 151592. Website: hexifer.com.

References to Hexifer, we, our or us in these terms refer to TYB 18 LTD trading as Hexifer.

Using our website

By accessing or using our website, you agree to use it lawfully and in accordance with these terms.

If you do not agree with these terms, you should stop using the website.

Information on this website

We take reasonable care when preparing information for the Hexifer website. However, website content is provided primarily for general information and may be changed or updated from time to time.

Unless expressly stated otherwise, information published on this website does not constitute a binding quotation, contractual commitment, warranty or specialist professional advice.

Enquiries do not automatically create a contract

Submitting a website form, speaking with Fera, sending us an email or otherwise contacting Hexifer does not automatically create a customer relationship or contract.

Where you wish to purchase services, the relevant engagement may be governed by a quotation, proposal, statement of work, service agreement or other terms. The applicable documents should set out matters such as scope, deliverables, fees, payment arrangements and responsibilities.

Our services

Hexifer provides services that may include:

• website design and development;
• branding;
• digital marketing;
• social media;
• IT setup;
• IT support;
• cybersecurity;
• cloud technology; and
• related digital and business technology services.

Descriptions on our website explain the general types of services we may provide. They do not guarantee that every service will be appropriate or available in every situation. The actual scope of any engagement will be agreed separately.

Fera

Our website may include Fera, Hexifer's AI-powered digital assistant. Fera is an automated system and not a human employee.

Fera may help visitors:

• navigate our website;
• learn about Hexifer;
• understand our services;
• find potentially relevant services;
• answer general questions; and
• submit information relating to an enquiry.

Artificial intelligence can make mistakes. Although we aim to make Fera useful and accurate, we cannot guarantee that every AI-generated response will always be complete, current or error-free.

Information supplied by Fera should not be relied upon as the sole basis for important legal, financial, medical, cybersecurity or other high-impact decisions.

A response generated by Fera does not constitute a binding quotation, acceptance of work, a contractual commitment, a guarantee, professional legal advice, or a guarantee that a particular service is suitable for you.

Please do not send Fera passwords, authentication codes, payment-card details, confidential credentials or unnecessary sensitive personal information.

Intellectual property

Unless otherwise stated, intellectual-property rights in original material forming part of this website, including Hexifer's branding, original text, graphics, design elements, layouts, software elements and media, belong to Hexifer or are used under an appropriate licence or permission.

You may view and use the website for normal informational purposes. Unless permitted by law or authorised by us, you must not:

• reproduce substantial parts of the website commercially;
• republish Hexifer content as your own;
• sell or license our original website content;
• remove proprietary notices;
• copy Hexifer branding in a misleading manner; or
• falsely suggest an association with Hexifer.

Third-party trademarks remain the property of their respective owners.

Third-party technology logos

Our website may identify technologies that Hexifer genuinely works with, supports or uses. Third-party names, product names and logos remain the property of their respective owners.

Unless we explicitly state otherwise and have a factual basis to do so, displaying a company's technology or logo does not mean Hexifer is an official partner, certified partner, authorised reseller, affiliate or endorsed provider.

Acceptable use

You must not use our website to:

• carry out unlawful activity;
• attempt unauthorised access to accounts or systems;
• interfere with website security;
• introduce malware or malicious code;
• probe, scan or test our systems without permission;
• deliberately overload or disrupt the website;
• abuse forms or interactive services;
• impersonate another person or organisation;
• submit knowingly fraudulent information;
• circumvent security controls; or
• interfere with another person's use of the website.

Nothing published on our cybersecurity pages gives anyone permission to conduct security testing against Hexifer, TYB 18 LTD or any third-party system.

Website availability

We aim to maintain a reliable website but cannot guarantee uninterrupted or error-free availability.

We may temporarily suspend, restrict, modify or withdraw website functionality where reasonably necessary for maintenance, upgrades, security, technical problems or other operational reasons.

Cybersecurity information

Cybersecurity information published on this website is general information unless expressly provided under a separate professional engagement.

Security requirements differ between organisations and systems. No security product, configuration or service can eliminate every possible risk.

Nothing on our public website should therefore be interpreted as a guarantee that a particular organisation, device, account or system will be completely secure.

Third-party websites

Our website may link to websites or services operated by third parties.

We do not control independent third-party websites and cannot guarantee their content, security, availability or privacy practices. A link does not automatically constitute an endorsement, partnership or recommendation.

Liability

Nothing in these terms excludes or limits liability where exclusion or limitation would be unlawful.

Subject to applicable law, Hexifer is not responsible for losses arising solely from reliance on general informational website content where that information was not provided as part of a separately agreed professional engagement.

We are not responsible for the operation, content or availability of third-party websites or systems outside our reasonable control.

Any liability relating to services actually purchased from Hexifer should be governed by the relevant contractual terms applying to those services. Nothing in these website terms is intended to remove statutory rights that cannot lawfully be excluded.

Privacy

Our handling of personal information is explained in our Privacy Notice. Our use of cookies and similar technologies is explained in our Cookie Policy.

Changes to these terms

We may update these terms from time to time, including where our website, services or legal requirements change. The latest version will be published on this page with its current update date.

Governing law and jurisdiction

These website terms are governed by the laws of England and Wales.

Subject to any mandatory rights that apply, the courts of England and Wales will have jurisdiction in relation to disputes arising from these website terms.

Contact us

Questions about these Terms & Conditions can be sent to Hexifer, a trading name of TYB 18 LTD, 4 Whittall Street, Birmingham, B4 6DH, United Kingdom.

Company number: 16752251. Email: contact@hexifer.com. Telephone: 07511 151592. Website: hexifer.com.